Unified review queue
See feedback and response state together.
ToolboxBeta
Customer trust
Operations module
Turn every customer review into visible trust.
Track ratings, reply consistently and ask happy customers to share their experience.
Connected to your projectHuman-controlled actions
Reviews & Reputation
Humainum workspace
Live
Reputation pulse
4.8
+0.3
Response rate
94%
Needs reply
3
01Bring in feedback
02Respond with care
03Build momentum
Why Reviews & Reputation
A capability that works inside your business context.
Reviews & Reputation gives local and service businesses one calm place to understand feedback, answer customers and keep review requests moving. It focuses attention on the replies that protect trust instead of presenting another analytics wall.
Pricing
Available on Starter and above
On-brand reply drafts
Start from a thoughtful response based on the rating and context.
Review requests
Prepare and deliver customer invitations without losing track.
Trust overview
Follow rating, volume and response rate at a glance.
How it works
From setup to business outcome
A guided workflow keeps the technical complexity behind the scenes while important decisions remain visible.
Bring in feedback
Add or connect reviews from customer touchpoints.
Respond with care
Review and publish a clear customer response.
Build momentum
Ask recent happy customers for a review.
What changes for your team
- Faster customer replies
- A stronger public reputation
- More consistent review collection
Connected by design
Reviews & Reputation becomes more useful when it can securely exchange context with the rest of your Humainum workspace.
Business Profile
CRM
Email
WhatsApp
Keep building
Toolbox Tools that work well with Reviews & Reputation
Available
Business Profile
A shared company profile that keeps your website, content, conversations and campaigns consistent.
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CRM
Manage contacts, companies, pipelines and activity captured across your website and modules.
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Google Business Profile
Prepare and manage a Google Business Profile using your verified business details.
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Email/SMS Marketing
Build segments, create campaigns and automate timely email and SMS follow-ups.
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AI Phone Agent
Connect a phone number so an AI receptionist can answer, qualify, book and escalate.
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Omnichannel Inbox
Unify web chat, WhatsApp, Instagram, Telegram, SMS and email with AI-assisted handling.
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AI Website Chatbot
Add a branded AI assistant that answers from your knowledge, captures leads and books appointments.
ExploreAdd Reviews & Reputation when your business is ready for it.
Start with a real project and build a connected operating system one useful capability at a time.