Channel consolidation
See supported customer channels in one ordered conversation list.
ToolboxBeta
One customer inbox
Operations module
Bring every customer conversation into one calm workspace.
Unify web chat, WhatsApp, Instagram, Telegram, SMS and email with AI-assisted handling.
Connected to your projectHuman-controlled actions
Omnichannel Inbox
Humainum workspace
Live
Conversation queue
24
8 need attention
AI handled
68%
First response
42s
01Connect channels
02Choose the AI mode
03Work from one queue
Why Omnichannel Inbox
A capability that works inside your business context.
Omnichannel Inbox gives teams a shared operational view of customer conversations. Choose whether AI answers automatically, suggests a response or leaves the conversation to a human, while every important interaction remains connected to the customer record.
Pricing
Available on Starter and above
Flexible AI modes
Choose Auto, Suggest or Human behavior based on your operation.
Smart handoff
Escalate sensitive or complex conversations with full context.
Customer timeline
Keep messages and outcomes connected to CRM records.
How it works
From setup to business outcome
A guided workflow keeps the technical complexity behind the scenes while important decisions remain visible.
Connect channels
Authorize the messaging accounts your team already uses.
Choose the AI mode
Define where AI can answer and where approval is required.
Work from one queue
Resolve, assign and review conversations without channel switching.
What changes for your team
- Faster first response
- Less channel switching
- AI assistance with human control
Connected by design
Omnichannel Inbox becomes more useful when it can securely exchange context with the rest of your Humainum workspace.
Instagram
WhatsApp
CRM
Business Profile
Keep building
Toolbox Tools that work well with Omnichannel Inbox
Available
Business Profile
A shared company profile that keeps your website, content, conversations and campaigns consistent.
ExploreBeta
CRM
Manage contacts, companies, pipelines and activity captured across your website and modules.
ExploreAvailable
Google Business Profile
Prepare and manage a Google Business Profile using your verified business details.
ExploreAdd Omnichannel Inbox when your business is ready for it.
Start with a real project and build a connected operating system one useful capability at a time.