Channel consolidation
See supported customer channels in one ordered conversation list.
Araç KutusuBeta
One customer inbox
Operations modülü
Bring every customer conversation into one calm workspace.
Unify web chat, WhatsApp, Instagram, Telegram, SMS and email with AI-assisted handling.
Projene bağlıİnsan kontrolündeki aksiyonlar
Omnichannel Inbox
Humainum workspace
Live
Conversation queue
24
8 need attention
AI handled
68%
First response
42s
01Connect channels
02Choose the AI mode
03Work from one queue
Neden Omnichannel Inbox
İşletme bağlamının içinde çalışan bir yetenek.
Omnichannel Inbox gives teams a shared operational view of customer conversations. Choose whether AI answers automatically, suggests a response or leaves the conversation to a human, while every important interaction remains connected to the customer record.
Fiyatlandırma
Available on Starter and above
Flexible AI modes
Choose Auto, Suggest or Human behavior based on your operation.
Smart handoff
Escalate sensitive or complex conversations with full context.
Customer timeline
Keep messages and outcomes connected to CRM records.
Nasıl çalışır
Kurulumdan iş sonucuna
Yönlendirilmiş bir iş akışı, teknik karmaşıklığı perde arkasında tutarken önemli kararları görünür kılar.
Connect channels
Authorize the messaging accounts your team already uses.
Choose the AI mode
Define where AI can answer and where approval is required.
Work from one queue
Resolve, assign and review conversations without channel switching.
Ekibin için ne değişir
- Faster first response
- Less channel switching
- AI assistance with human control
Tasarım gereği bağlı
Omnichannel Inbox, Humainum çalışma alanının geri kalanıyla güvenle bağlam paylaşabildiğinde daha yararlı hale gelir.
Instagram
WhatsApp
CRM
Business Profile
İnşa etmeye devam et
Araç Kutusu İyi çalışan araçlar: Omnichannel Inbox
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Reviews & Reputation
Track ratings, reply consistently and ask happy customers to share their experience.
Keşfetİşletmen hazır olduğunda Omnichannel Inbox ekle.
Gerçek bir projeyle başla ve her seferinde bir yararlı yetenek ekleyerek bağlı bir işletim sistemi kur.