Channel consolidation
See supported customer channels in one ordered conversation list.
صندوق الأدواتتجريبي
One customer inbox
Operations وحدة
Bring every customer conversation into one calm workspace.
Unify web chat, WhatsApp, Instagram, Telegram, SMS and email with AI-assisted handling.
متصل بمشروعكإجراءات يتحكم بها البشر
Omnichannel Inbox
Humainum workspace
Live
Conversation queue
24
8 need attention
AI handled
68%
First response
42s
01Connect channels
02Choose the AI mode
03Work from one queue
لماذا Omnichannel Inbox
قدرة تعمل ضمن سياق أعمالك.
Omnichannel Inbox gives teams a shared operational view of customer conversations. Choose whether AI answers automatically, suggests a response or leaves the conversation to a human, while every important interaction remains connected to the customer record.
التسعير
Available on Starter and above
Flexible AI modes
Choose Auto, Suggest or Human behavior based on your operation.
Smart handoff
Escalate sensitive or complex conversations with full context.
Customer timeline
Keep messages and outcomes connected to CRM records.
كيف يعمل
من الإعداد إلى نتيجة العمل
يبقي سير العمل الموجَّه التعقيد التقني خلف الكواليس بينما تظل القرارات المهمة واضحة.
Connect channels
Authorize the messaging accounts your team already uses.
Choose the AI mode
Define where AI can answer and where approval is required.
Work from one queue
Resolve, assign and review conversations without channel switching.
ما الذي يتغيّر لفريقك
- Faster first response
- Less channel switching
- AI assistance with human control
متصل بالتصميم
تصبح Omnichannel Inbox أكثر فائدة عندما تستطيع تبادل السياق بأمان مع بقية مساحة عمل Humainum.
Instagram
WhatsApp
CRM
Business Profile
واصل البناء
صندوق الأدوات أدوات تعمل جيدًا مع Omnichannel Inbox
متاح
Business Profile
A shared company profile that keeps your website, content, conversations and campaigns consistent.
استكشفتجريبي
CRM
Manage contacts, companies, pipelines and activity captured across your website and modules.
استكشفمتاح
Google Business Profile
Prepare and manage a Google Business Profile using your verified business details.
استكشفتجريبي
AI Phone Agent
Connect a phone number so an AI receptionist can answer, qualify, book and escalate.
استكشفتجريبي
AI Website Chatbot
Add a branded AI assistant that answers from your knowledge, captures leads and books appointments.
استكشفتجريبي
Reviews & Reputation
Track ratings, reply consistently and ask happy customers to share their experience.
استكشفأضف Omnichannel Inbox عندما يكون عملك جاهزًا لها.
ابدأ بمشروع حقيقي وابنِ نظام تشغيل متصل قدرة مفيدة واحدة في كل مرة.